Please describe the problem you're having in as much detail as you can and where possible describe what sort of machine you have. Mac, what version of Windows etc.
We receive many queries each day and as such, the ones that give the most information can be dealt with the quickest. As an example do not write "My PC crashes! Help Help!". If this is the case, where does it crash? how did you get it to crash? what does the error say?
The more information you give, the faster we can help you. Help us to help you.

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