Privacy Policy

This privacy policy together with our terms of use sets out how YoungAir (“we”, “our”, “us”) will use any personal data we collect from you, or you provide to us.  We respect the privacy of every individual who visits the website. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.  Our policy on the collection and use of personal information is outlined below.

We do not pass your personal information on to third parties.

We use the personal data that you directly provide to administer your YoungAir account, to supply you with the products you chose and to maintain records. By buying products online you consent to the collection and processing of your personal data. All transactions that you initiate with YoungAir on this web site are confidential. Your name will not be added to any third party mailing lists.

We collect information about you for various reasons:

• To process your online order.
• To provide you with the most efficient possible service.
• Anticipate and resolve problems with your service.
• Carry out market research and the tracking of sales.

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions provided by us where you have consented to be contacted for such purposes.
We will not disclose any personally identifiable information without your permission unless:

1. We are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention of     crime or fraud). You will be treated as having given your permission for disclosures referred to in this policy.
2. We, or substantially all of our assets, are acquired by a third party, in which case personal data held by it about     its customers will be one of the transferred assets.
3. To enforce or apply our terms and conditions and other agreements; or to protect our rights, property, safety,     customers, or others.

Opt out rights and rights to obtain information held about you.

If you wish to opt out of being contacted by YoungAir about our products and services, you may do so at any time by contacting us in the following ways.  You also have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes.  You can exercise this right at any time by contacting us in either of the following ways:

1. Using the unsubscribe option included in all our promotional email correspondence, or
2. Sending an email to customerservices@youngair.co.uk
3. Writing to us at YoungAir, 267 Wells Road, Malvern, Worcestershire.  WR14 4HF, stating that you do not wish to receive such communications or that you wish to obtain personal data we hold.

Non-Personal Details

We may automatically collect non-personal information about you, such as the type of browsers you use or the website from which you linked to us. This information is only used to assist us in providing an effective service on the website. You cannot be identified from any of this information.

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report information to our branded partners.

We may store some information on your computer when you visit the website. This information facilitates your use of the website, and ensures that you do not need to re-enter your details on each visit. The information may be stored in a cookie which is required for the shopping basket and other e-commerce facilities to function. You can set your browser to notify you when you receive a cookie, which allows you to choose whether or not to accept it, however switching off cookies may result in the website having dramatically reduced functionality including, but not limited to, being able to shop on the site. To find out how to enable/disable cookies, please click here. We do not have any control over cookies which our advertisers or branded partners may use on the website.

What kind of security is used to protect your information?

All information about you that we store on our web server is in secure databases protected through a variety of technical access controls.

Secure online shopping at YoungAir.co.uk

During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code protect your credit card details online. No credit or debit card details are stored once your order has been processed.

If you have any further concerns about security, please email customer services or call our customer service team on 01684 575874

Accuracy

We aim to keep our records as accurate as possible. If you would like to review or change the details that you have supplied us with at any time you can do this by contacting us at helpdesk@youngair.co.uk

Security

The technology that we use and the policies that we have implemented are intended to safeguard your privacy from unauthorised access and improper use. We will continue to update these measures as new technology becomes available.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Links

Our site may, from time to time, contain links to and from the other websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.